I Want Cessna Parts.Com

How do I place an order? How will I know that my order has been processed? How do I check the status of my order? What if I need to return an item? What if the item I order is not available? What are your shipping policies? Hazardous Materials Shipping? Minimum Order Charge? Parts ordered in error? Returning special/made to order/misc. parts? Drop Shipment of AOG parts? Shipping errors and shortages? Parts damaged in shipping? What if I need to cancel my order? Is a product warranty included when I buy from I Want Cessna Parts.Com? I Want Cessna Parts.Com Privacy Policy?
How do I place an order? Purchasing Cessna parts has never been easier. I Want Cessna Parts.Com offers a full line of genuine Cessna Parts, and other reputable aviation parts. Simply browse our site by choosing the 'Shop On-line Now' link. From here, you will be able to view information and pricing for all of our parts.
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How will I know that my order has been processed? Once your order has been placed with I Want Cessna Parts.Com, an order confirmation will be sent to the email address that you provide to us. This happens within a few minutes of your submitting the order on line. If you have not received an email at the address you gave on the order form within about 10 minutes, may be you should check back by emailing vasan@iwanttohave.com asking whether the order has been registered. After you get this confirmation, you will get another email on the next business day by 5 PM Pacific Time, giving the shipment tracking details for your order. Once you have your order confirmation, thereafter there would be no requirement for you to check back on the status of the order. Your order is guaranteed to ship next business day. However, if you placed the order late in the evening, that is after 6 PM eastern time, then the order may not ship the next business day, but only a day after that.
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How do I check the status of my order? To check the status of an order, you can email us at vasan@iwanttohave.com ( most advisable method ), or you can contact us by calling (800) 274-8451 between the hours of 8:00am and 5:00pm PDT, M-F. Please be sure to have your email confirmation available so that you can provide us with your order number. Usually, there should be no need for you to call us regarding the status of an order. In the past 4 years we have shipped 99.997 % of the orders as per schedule, which is usually the next business day after you place the order. In case there is an anticipated delay in shipping ( very rare and unlikely ), we will get in touch with you by email or telephone, explaining the situation. If you have not heard from us after you placed the order, it means your order is shipping on schedule.We also send out an email with the shipment tracking number by 5 PM Pacific Time, so you know for sure that the order has shipped. This email has a link to the website of Fedex and UPS and ebnables you to track your package till it reaches you.
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What if I need to return an item? I Want Cessna Parts.Com stands behind every product we sell. If we have made an error, we will correct it immediately. If you need to return a product, for any reason, we will take care of it. Our return policy is: Obtain shipping instructions and a Return Merchandise Authorization (RMA). You can contact us by phone (8:00am to 5:00pm PDT, M-F) or fax/email 24 hours a day. If you contact us by email or fax, you will receive shipping instructions and an RMA within 24 hours. To obtain an RMA, you must provide us with the following information: Your name, email address, and telephone number Your invoice number or order number The date you received your order The product you are returning The reason for your return Please obtain an RMA within the first 30 days of receiving the order. There is no return on electrical parts or shelf-life parts. Any product that has been opened but is defective can be exchanged for the same product at no charge as long as it is returned within 30 days and an RMA has been obtained. We will take care of contacting the manufacturer; you only need to contact us.
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What if the item I order is not available? If the part/parts that you order is not in stock, we will notify you by email within 24 hours of your placing the order. We’ll let you know when you should expect to receive your order. Of course, you may cancel your order at any time as long as your order has not been shipped. If you decide to cancel your order, please see the instructions listed below under What if I need to cancel my order?
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What are your shipping policies? Our shipping policy is very simple. Your shipping will be the exact cost charged by the shipping companies plus supplies and a very nominal labor charge. We do not mark up our shipping cost and pass the volume savings from the shippers to you. For your safety, we will not ship to P.O. Boxes.
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Hazardous Materials Shipping? Due to laws and regulations on shipping hazardous materials, all hazardous material shipments will be drop-shipped from the factory. There will be no additional drop-ship charges for this service.
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Minimum Order Charge? I Want Cessna Parts.Com has a minimum order requirement of $35. Any orders entered less than the minimum order requirement , will be assessed a minimum order fee for the total less than the minimum order requirement. This does not include shipping or sales tax (if applicable).
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Parts ordered in error? Parts ordered in error are subject up-to a 20% restocking fee, or $20 whichever is larger. The maximum return charge per item, will be $250. .
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Returning Special/Made to Order/Misc. Parts? Special orders/Made-to-order are not eligible to be returned, unless approved by the manufacturer/Cessna. Upholstery items, liquids, cements, paints, decals, placards, electrical wiring, and rubber goods also cannot be returned.
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Drop-Shipment of AOG Parts? I Want Cessna Parts.Com may apply a special handling charge of 10% ($20 minimum, $100 maximum) to the invoice for all drop shipments originating from the Cessna factory.
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Shipping Errors and Shortages? In the event any part is shipped in error by I Want Cessna Parts.Com, it is returnable to us within 30 days of reception, via the most economical method of transportation. Please contact us prior to returning any parts. Any claim for shortages must be made within 3 days of the shipment, in order for the claim to be processed.
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Parts Damaged in Shipping? For shipments which show definite abuse in transit, such as: knocked-out corners, holes punched in cartons, crushed, broken or open cartons, notations must be made on all copies of the freight bill as to the condition of the shipment at the time of delivery. All cartons or packages should be opened and contents inspected immediately upon receipt. If loss or damage is found, and inspection report must be completed by the delivering carrier or their agent within 15 days from the date of receipt.
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What if I need to cancel my order? To cancel an existing order, simply contact us by phone, fax, or email and request that your order be cancelled. So that we can update our records, please state the reason for the cancellation, and provide us with all of your order information (including name, address, day-time phone number, invoice or order number, tracking number, email address, and date of order). This will allow us to easily track your order. Your order will be cancelled as long as it has not yet been shipped. Unfortunately, if the order has already been shipped by us or the factory, it will be too late to cancel. If this happens, and you need to return the product, do not open the box. You may return your order for a full refund by obtaining a Return Merchandise Authorization (see What if I need to return an item?)
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Is a product warranty included when I buy from I Want Cessna Parts.Com? All products that you order from I Want Cessna Parts.Com are brand new and are backed by the specific manufacturer’s warranty. If you have a problem, contact us by phone, fax, or email and we’ll take care of you. We’ll handle returning the product to the manufacturer and we’ll ship you a replacement.
Shopping at I Want Cessna Parts.Com is safe: Credit Card Verification: When you shop at I Want Cessna Parts.Com, your order will be processed through our credit card verification system. We use an industry-leading system to process credit card orders. Encrypted Security: I Want Cessna Parts.Com uses the Secure Socket Layer (SSL) technology making your transaction with I Want Cessna Parts.Com safe and secure. The SSL server encrypts all information processed through the secure order page, including your name, address, email address and credit card information. As a result, this information cannot be read over the Internet. Guarantee: We guarantee that all transactions you make at I Want Cessna Parts.Com will be 100% safe and secure. This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us.
Why we can guarantee: Under the rules of the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges made to your credit card. If your bank does hold you liable for any of the $50.00, I Want Cessna Parts.Com will cover the entire liability, up to the full $50.00. I Want Cessna Parts.Com will cover this liability only if the unauthorized use of your credit card occurred as a result of purchases made at I Want Cessna Parts.Com while using the secure server. Please note that you must notify your credit card provider in accordance with its reporting rules and procedures if you note unauthorized use of your credit card.
Our Internet Privacy Policy: I Want Cessna Parts.Com is committed to protecting the privacy of its customers. Any information that we gather from you will remain secure and confidential.
Information we need from you: When ordering from I Want Cessna Parts.Com, you will need to provide us with your name, email address, mailing address, day-time telephone number, credit card number and expiration date. This information allows us to fill your order and/or provide you with status information regarding your order.
We protect your information: We ensure that each online communication with our customers meets very high standards of privacy and security. We use a secure server with software that encrypts all of your confidential information before you send it to us (for more information on transaction security, see order security).
About cookies: Cookies are small bites of information that are stored by your browser on your computer's hard drive. I Want Cessna Parts.Com cookies allow us to recognize each returning customer and their relevant information so that you do not need to input the same information more than once. We do not place any personally identifying confidential information in your cookies.
I Want Cessna Parts.Com will not sell your personal information: We will not trade, sell or rent your personal information (name, address, phone number, or company name) to third parties. We also protect your privacy by limiting employee access to and use of customer data. I Want Cessna Parts.Com may provide statistics to outside companies about our customers, including sales and related site information. Such information will never include any personally identifying information. When you use our web site, you agree to allow I Want Cessna Parts.Com to collect and use your personal information solely for the purpose of serving you, our customer. We will immediately post any changes to our privacy policy on the web site so that you are aware of anything that may affect you in the way we disclose information. I Want Cessna Parts.Com takes the issue of protecting your privacy seriously. If you have any concerns, questions, or just want to tell us what you think, feel free to contact us.

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